Hi, XXX

In the Spring Festival of 2020, an abnormal event happened in China: a new pneumonia epidemic. You may have heard about it and concerned about our goods, that's why we are writing this email: our government is actively taking all the most powerful measures, and successfully keeping the epidemic within the control range, we believe that all will be normal soon.

As your supplier, we need to take the initiative to make below three points to you:

Firstly, the epidemic is mainly transmitted through droplets. In fact, it will not survive on the goods for too long. Moreover, we strictly require all staff in the production, packaging and transportation links to wear professional masks and regularly disinfect the goods to ensure the security of the goods delivered to you.

Secondly, in order to avoid aggravated epidemic situation, the Chinese New Year holiday has been extended this year, which means that production will have to delay, which may affect the delivery time, and we cannot estimate the specific delivery time. We will keep you informed as soon as there is any news.

Thirdly, during this special period, we are ready to serve our customers throughout the day. If you have any questions, please feel free to contact us, we will respond to you as soon as possible.

We are not able to avoid this unexpected epidemic, but it will eventually go away. During this period, what we could do is to face it, and do our best to ensure you get the safest and best shopping experience!

Regards,XXX    

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